If you have an enquiry regarding any of our products or need help with an order please contact our Customer Service team on 01371 873130 during our office hours Mon-Fri 9.00-5.00.
You can also send a message to firstname.lastname@example.org or Contact Simply Sanding and we will get back to you as soon as possible.
We hope you will be pleased with your purchase. If you are not, in addition to the terms of the UK Distance Selling Regulations, you can return any unwanted items bought from simplysanding.co.uk for exchange or full refund within 2 days of date of despatch and in original, undamaged packaging. Please email us at email@example.com, ensuring to note your order number, to arrange a return, or call our Customer Service team on 01371 873130. Our returns policy excludes sale items.
In the event that the product is damaged on arrival please notify us by email or in writing and we will advise you how to obtain a full refund or a replacement.
For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.
The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error and recommend that you use a recorded/insured service for delivery.
While we aim to keep delivery charges to a minimum, we must ask that customers bear responsibility for shipping costs when making a return or exchange.
Please send your returned goods to:
12 Church Street
Great Dunmow CM6 2AD
We also accept cancelled orders under the Distance Selling Regulations. If you decide to cancel your order with us, you must let us know in by email, quoting the order number. Write to us at firstname.lastname@example.org.
We charge £ for all orders delivered within the UK. Orders are despatched within 48 hours and are delivered within 3 – 5 days.
We do not offer delivery outside the UK
We use PayPal to handle all online payment processing. Payments may be made using credit or debit cards or via PayPal account. PayPal is a safer, faster, more secure way to pay online. We do not store your financial details. Please see paypal.com for information on PayPal payments.
Security and Privacy
License to Use simplysanding.co.uk
You are fully responsible for any content you create on the Site and, as such, fully responsible for any harm arising from that content. We prohibit content that:
- is abusive in any way towards any group or individual or promotes sexism, racism, violence, hatred or the exploitation of others
- infringes the rights and liberties of others, including publishing information concerning any other individual without that person’s consent
- disrespects the copyright, trademarks or intellectual property rights of others
- is pornographic or gratuitously sexually explicit
- is criminal or unlawful or facilitates criminal or unlawful behaviour
We further prohibit unauthorised commercial content including, but no limited to, spam and mass marketing. Likewise, users must not use the Site to disseminate viruses or other malicious code.